A man called 911 to report a car fire that had also engulfed his girlfriend in flames; the response that he received was not at all helpful - it was laughter.

KGUN9 reports that Lalo Delgado's girlfriend caught fire in a freak accident on their way to Chiva Falls. But when he called for help, he says the way dispatcher handled the call was unprofessional.



"You're calling for help, you shouldn't be laughed at," said Delgado.

The Pima County Sheriff's Department admits their dispatcher messed up.

"We did not perform as I expect or the citizens of this county expect us to," said Capt. Jim Berry. "We're going to correct that. Certainly I can understand why he was upset. I would be too."

But they call this an "isolated incident." County dispatchers receiver more than 400,000 911 calls. They dispatch approximately 130,000.

"We're investigating what the laughter was about," said Berry.

They started investigating before the complaint ever came in. And say despite the call taker's poor performance, response time wasn't affected. Lalo disagrees.

"If she wasn't there playing around giggling and would have been right on it," said Delgado. "One minute, two minutes, every minute counts man."