Liza Brown called Comcast to cancel a portion of her cable service and was transferred to a retention specialist.



“I was never rude,” Brown said. “It could have been that person was upset because I didn’t take the offer.”

When the next bill came, her husband's name had been changed to the profanity. Making matters worse, Brown told Elliot that calls to the cable company and even a visit to a Comcast office couldn't get the name changed.

Comcast spokesman Steve Kipp said via email: "We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change. We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and will take appropriate steps to prevent this from happening again."

Comcast has offered to fix the name, terminate the employee responsible, give Brown a refund for the family's two years of service and add two more years of service for free.