Jawbone offering broad no questions asked refunds for up wristband
Contributed by: Email on 12/08/2011 11:18 PM
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Jawbone released an apology today stating "While many of you continue to enjoy the UP experience, we know that some of you have experienced issues with your UP band. Given our commitment to delivering the highest quality products, this is unacceptable and you have our deepest apologies."
Earlier this year, we unveiled Jawbones vision to help people live a healthier life with UP. Weve been thrilled by the passionate response to this product. We heard from tens of thousands of you through emails, tweets, blog posts and on our forums about how youre changing your lifestyle and becoming consumers of your own health. In just four weeks, UP users have collectively taken over three billion steps, gotten more than 300 years of sleep and captured hundreds of thousands of meals.
While many of you continue to enjoy the UP experience, we know that some of you have experienced issues with your UP band. Given our commitment to delivering the highest quality
products, this is unacceptable and you have our deepest apologies. Weve been working around the clock to identify the root causes and wed like to thank everyone who has provided us with information and returned their bands to us for troubleshooting. With your help, weve found an
issue with two specific capacitors in the power system that affects the ability to hold a charge in some of our bands. Were also fixing an issue with syncing related to the band hardware.
Typically, these issues surface within the first seven to ten days of use. The glitches are purely
performance related and do not pose any safety risk.
Weve also received helpful feedback on the application experience, including bug reports, ways to make signup and finding friends easier, user interface suggestions and new feature requests. Your comments are invaluable as we continue to improve, so please keep them coming and
check back frequently for updates to ensure youre always enjoying the latest features and enhancements.
We recognize that this product has not yet lived up to everyones expectations including our own so were taking action:
The UP No Questions Asked Guarantee
This means that for whatever reason, or no reason at all, you can receive a full refund for UP.
This is true even if you decide to keep your UP band. We are so committed to this product that were offering you the option of using it for free. This is an official statement from Jawbone.
After reading this I have a lot more respect for this company as a whole and for the most part I've had good experiences with there products. I do realize the difficulties of creating a product and getting it perfect in beta testing. I have a feeling that jawbone will become a better company for this by implementing stricter policies for there RD and testing departments so that something like this never occurs again or they'll go under as a company who knows
!
Earlier this year, we unveiled Jawbones vision to help people live a healthier life with UP. Weve been thrilled by the passionate response to this product. We heard from tens of thousands of you through emails, tweets, blog posts and on our forums about how youre changing your lifestyle and becoming consumers of your own health. In just four weeks, UP users have collectively taken over three billion steps, gotten more than 300 years of sleep and captured hundreds of thousands of meals.
While many of you continue to enjoy the UP experience, we know that some of you have experienced issues with your UP band. Given our commitment to delivering the highest quality
products, this is unacceptable and you have our deepest apologies. Weve been working around the clock to identify the root causes and wed like to thank everyone who has provided us with information and returned their bands to us for troubleshooting. With your help, weve found an
issue with two specific capacitors in the power system that affects the ability to hold a charge in some of our bands. Were also fixing an issue with syncing related to the band hardware.
Typically, these issues surface within the first seven to ten days of use. The glitches are purely
performance related and do not pose any safety risk.
Weve also received helpful feedback on the application experience, including bug reports, ways to make signup and finding friends easier, user interface suggestions and new feature requests. Your comments are invaluable as we continue to improve, so please keep them coming and
check back frequently for updates to ensure youre always enjoying the latest features and enhancements.
We recognize that this product has not yet lived up to everyones expectations including our own so were taking action:
The UP No Questions Asked Guarantee
This means that for whatever reason, or no reason at all, you can receive a full refund for UP.
This is true even if you decide to keep your UP band. We are so committed to this product that were offering you the option of using it for free. This is an official statement from Jawbone.
After reading this I have a lot more respect for this company as a whole and for the most part I've had good experiences with there products. I do realize the difficulties of creating a product and getting it perfect in beta testing. I have a feeling that jawbone will become a better company for this by implementing stricter policies for there RD and testing departments so that something like this never occurs again or they'll go under as a company who knows
!
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