When Ursila Wilson boarded the bus, she was in the hands of a driver whose short history with Broward County Transit was marked with complaints and accidents.

Driver Herton Reid was breaking another rule that day, eating a Jamaican beef patty at the wheel, maneuvering the 15-ton bus with one hand, surveillance video from inside the bus and county records show.

Another passenger was complaining as Wilson boarded, chastising Reid to stop "driving crazy,'' Wilson recalled.

More in the video below: