Samsung aware of Galaxy S4 wi-fi issues
Posted by: Jon on 05/18/2013 05:57 AM
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Samsung has confirmed, that the about to hit 10 million in sales, Galaxy S4 is having connectivity issues on wi-fi networks that use D-Link routers.
"This is a problem caused by firmware stored on a specific access point in D-Link routers. Customers should update their firmware to the latest version or reboot the access point," a Samsung spokeswoman said.
D-Link acknowledged the issue and said it was actively looking into the cause of the problems.
"Recently, a limited number of customers have reported connection issues between their D-Link wireless router, including the DIR-855 and DIR-655, and the Samsung Galaxy S4 handset. Problems include intermittent disconnection from the wireless network, especially while browsing YouTube. Other devices continue to function normally. The problem has also been reported with wireless routers from other manufacturers, "a spokesman for the company told ZDNet.
" D-Link is actively researching this issue now to determine the cause."
"This is a problem caused by firmware stored on a specific access point in D-Link routers. Customers should update their firmware to the latest version or reboot the access point," a Samsung spokeswoman said.
D-Link acknowledged the issue and said it was actively looking into the cause of the problems.
"Recently, a limited number of customers have reported connection issues between their D-Link wireless router, including the DIR-855 and DIR-655, and the Samsung Galaxy S4 handset. Problems include intermittent disconnection from the wireless network, especially while browsing YouTube. Other devices continue to function normally. The problem has also been reported with wireless routers from other manufacturers, "a spokesman for the company told ZDNet.
" D-Link is actively researching this issue now to determine the cause."
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