Tips and Tricks (for Outlook Express) was developed by Secrett Systems to assist those home users who are unfamiliar with Outlook Express or find the 'help' provided by their Internet Service Provider to be less than helpful. Tips and Tricks (for Outlook Express) guides you through the various steps required to set up mail accounts, read and send messages and use the address book. It also provides you with troubleshooting tips for the commoner problems that Outlook Express users often encounter. (Some of these troubleshooting tips apply to other mail programs as well.) We do this by presenting you with real-live screen shots and dialog boxes that guide you through the steps you would have to take to (e.g.) set up a mail account. You perform the actual steps you would have to take to complete the task you have chosen without making any changes to Outlook Express's configuration. Once you are comfortable with the steps you have to take, you can then do it for real. Tips and Tricks (for Outlook Express) tutorials have an intuitive interface; you move through the lessons at your own speed; you can repeat them at any time and you can skip past steps with which you are already familiar.