How to Use the Microsoft Support Diagnostic Tool & System Diagnostic Report
By Timothy Tibbetts |
Microsoft has always provided a Hardware and Devices Troubleshooter, until now. After Windows 10 build 1809, the Hardware and Devices Troubleshooter has been removed, but can still be used. Similarly, you can also try the System Diagnostic Report, another easy to use utility that can spot problems with your computer.
Microsoft found that the Hardware and Devices Troubleshooter was the least used troubleshooter and felt it was redundant considering all the available troubleshooters. But, we've discovered times we'd like to use it, and with a little digging around, we found it and got it to work.
The executable for the Hardware and Devices Troubleshooter is called msdt.exe and can be found in C:\Windows\System32.
Odds are if you try to run the Hardware and Devices Troubleshooter, you will receive an error that states enter the passkey provided by your support.
The good news is we can get around this as well. Open PowerShell by pressing the Windows Key + X and select Windows PowerShell (Admin). By default, PowerShell will open to the C:\Windows\System32 folder. If not, type in cd windows\system32.
Type in msdt.exe -id DeviceDiagnostic. The Hardware and Devices Troubleshooter will open, and you can close PowerShell.
As always, click next and the Hardware and Devices Troubleshooter will check for and repair any found problems.
If this all seems a bit much, you can also run the System Diagnostic Report.
Open a command prompt and type in perfmon /report and press Enter. The Resource and Performance Monitor will open and monitor your computer for 60 seconds.
At this time, try to replicate any problems you're having so that you can analyze the report. The report is much easier to understand with categories including any warnings for issues found.
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Microsoft found that the Hardware and Devices Troubleshooter was the least used troubleshooter and felt it was redundant considering all the available troubleshooters. But, we've discovered times we'd like to use it, and with a little digging around, we found it and got it to work.
The executable for the Hardware and Devices Troubleshooter is called msdt.exe and can be found in C:\Windows\System32.
Odds are if you try to run the Hardware and Devices Troubleshooter, you will receive an error that states enter the passkey provided by your support.
The good news is we can get around this as well. Open PowerShell by pressing the Windows Key + X and select Windows PowerShell (Admin). By default, PowerShell will open to the C:\Windows\System32 folder. If not, type in cd windows\system32.
Type in msdt.exe -id DeviceDiagnostic. The Hardware and Devices Troubleshooter will open, and you can close PowerShell.
As always, click next and the Hardware and Devices Troubleshooter will check for and repair any found problems.
If this all seems a bit much, you can also run the System Diagnostic Report.
Open a command prompt and type in perfmon /report and press Enter. The Resource and Performance Monitor will open and monitor your computer for 60 seconds.
At this time, try to replicate any problems you're having so that you can analyze the report. The report is much easier to understand with categories including any warnings for issues found.
Similar:
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