HP Print and Scan Doctor provides you with a fix for several typical HP printer/scanner issues and more.

HP Print and Scan Doctor are designed to be intuitive, allowing anyone to troubleshoot print or scan issues with relative ease. You can even troubleshoot connectivity errors right from the interface. After downloading and having HP Print and Scan Doctor open, click Start and choose your printer. Turn your printer/scanner on and click Retry if your printer is not listed. If there is a connection problem, follow the instructions in the tool.

Depending on the problem, click either Fix Printing or Fix Scanning and follow the instructions HP Print and Scan Doctor provides.

HP Print and Scan Doctor can help with the following printer issues:

Printer offline

Print job stuck in the queue

Can not print or other printing problems

Scanner Issues:

An error occurred communicating with the scanning device

An error occurred while communicating with the HP imaging device

Computer not found

No Computer Detected

Scan to computer is currently unavailable

Scan to computer no longer activated

Scan Unsuccessful

Scanner not found

Scanner Unreachable

The scanner could not be initialized

Test results are displayed with icons:

A checkmark means your printer passed.

A wrench means a problem was found and fixed.

An exclamation mark means a test failed and was skipped.

An X indicates the printer has a problem. Follow the instructions to fix it.

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Fixing Printer Problems on Windows 10 & 11

How to Rename a Printer in Windows 10 & 11

How to Print a Printer Test Page in Windows

How to Reset and Clear Print Spooler in Windows 10 & 11